Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.
- Where are you located?
- Where do I park (Visit Park FLG for a complete listing of parking areas (FREE and Paid))?
Public parking downtown is $1 an hour.
Know your license plate! Helpful Tip: take a picture of your license plate with your phone.
Your parking receipt does not need to be on your dash.
You can pay at any kiosk.
There is NO overnight parking allowed at the Phoenix Avenue lot (200 W. Phoenix Ave).
We offer $1 off your purchase if you pay to park downtown.
- What are your hours?
- Please click HERE for current hours
- How do I contact you?
- Visit our Contact Us page
- If I find a book on your site, does that mean it's currently in stock at your store?
- Books that say "On Our Shelves Now" should be in stock for same day pick up. If your order is time sensitive, please call us at (928) 440-5041 to confirm availability.
- I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
- No. This just means that we've received your order, details on order status and if/when your books are ready to be picked up will be included in this confirmation. If your books need to be ordered into the shop, you will recieve an email directly from Bright Side Bookshop when they arrive and are available for pick up.
- When will I get my book(s)?
- For in stock orders we strive to ship them within 2 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment in your confirmation email.
- What if I need to return something?
- Please review our return policies and contact us with any further questions.
- What forms of payment do you accept?
- We accept credit cards (Visa, MasterCard, Discover and American Express) and if you're picking up in the store, you may pay in cash.
- How can I check the status of my order?
- Log in, select "My Account and Orders". A list of all orders and their current status is provided.